Refund policy


At Signed Craft, customer satisfaction is our priority. Every product is carefully customized according to the design approved by the customer before production.

15-Day Satisfaction Guarantee

We offer a 15-Day Refund Guarantee if the delivered product is significantly different from the approved design or specifications provided by the customer.

Before dispatching any order, we share clear photos and videos of the finished product for customer approval. Customers are encouraged to review these images/videos carefully and report any concerns before shipment. Once approved, the order will be dispatched.

Customized Products Policy

As all Signed Craft products are custom-made and personalized, refunds or replacements are generally not available for:

  • Change of mind after production
  • Design choices approved by the customer
  • Personal preferences regarding colors, fonts, or layouts that were already approved before production

Product Issues After Delivery

If you experience any manufacturing defect or quality issue after receiving your order, please contact our support team within 15 days of delivery.

Our team will:

  1. Review the issue.
  2. Request photos or videos for assessment.
  3. Offer an appropriate solution, which may include repair, replacement, or other support depending on the situation.

Support & Assistance

Customers may contact Signed Craft support 24/7 regarding any concerns related to their order. We aim to respond and resolve issues as quickly as possible.

Service & Repair After 15 Days

Issues reported after the 15-day guarantee period may still be eligible for repair or maintenance services.

In such cases:

  • The product will be inspected by our team.
  • Service, repair, or replacement charges may apply depending on the nature of the issue.
  • Any applicable fees will be communicated and approved before work begins.

Shipping Costs for Repairs

For repair, maintenance, or service requests:

  • Customers are responsible for shipping charges when sending the product to Signed Craft.
  • After repair or servicing is completed, return shipping charges will also be the responsibility of the customer unless otherwise agreed in writing.

Contact Us

If you have any questions or need assistance, our support team is available 24/7 to help.
Email: Info@SignedCraft.com
Phone: 0092 322 2296777

Signed Craft
Crafted with Precision. Made for Professionals.